Firm's Profile

Koditex Consulting as a consultancy firm has the vision to provide services that add value to the business of our clients. The firm has achieved this over time by developing a partnership to success with our clients. It is always our endeavor to employ a structured project management methodology to plan, develop and implement service solutions that make good business sense.

Our approach for each and every engagement we undertake is to develop a tailor made service level agreement (SLA) which is clearly defined, articulate and agreed with the client. Through this we fully encompass the concept of ‘getting it right first time and always’. The service level agreement developed by our professional team aims at clarifying and defining the goals, client requirement specifications, deliverables, work schedule, project team role & responsibilities and work space and work resources required.

To us the service level agreements are important because they define the performance indicators; the measures of inputs, processes, outputs, outcomes, and impacts for development projects, programs, or strategies. When supported with sound data collection—perhaps involving formal surveys—analysis and reporting, indicators enable managers to track progress, demonstrate results, and take corrective action to improve service delivery. Participation of key stakeholders in defining indicators is important because they are then more likely to understand and use indicators for management decision-making.

The firm lays so much emphasis on a well crafted service level agreement for the following reasons:

  1. To set performance targets and assess progress toward achieving them. It is an effective means to measure progress toward objectives.
  2. To identify problems via an early warning system to allow corrective action to be taken.
  3. To determine whether an in-depth evaluation or review is needed.
  4. To facilitate benchmarking comparisons between different organizational units over time.

Finally, to achieve consistent high quality service, the skills and expertise of the professional team has to be continuously up graded. We have achieved this through regular training - in house and external, including attendance of the professional seminars and workshops, and through this the firm has been able to recruit and retain some of the best talents that the industry could offer.

The Practice comprise of the team leader and a team of qualified, well experienced and dedicated staff who participate in the day-to-day operations of the firm. Whereas the team leader is responsible for the overall professional assignments, various duties are delegated and done by the different members of the technical team who are assigned duties matching their levels of competence and expertise.

Specifically the personnel in the firm are to adhere to the principles of independence, integrity, objectivity, confidentiality and professional behaviour. The managing partner ensures that the professional work is assigned to personnel who have the degree of technical training, skills and proficiency required in the circumstances. Thus there is sufficient direction, supervision and review of work at all levels to provide reasonable assurance that the work performed meets appropriate standards of quality.

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